Effective Date: May 16, 2025

At hiolx.com, operated by Milesunlimited Skilled Private Limited, we are committed to delivering your groceries quickly, safely, and efficiently. This Shipping Policy outlines how we handle order processing, delivery timelines, charges, and related services.

1. Serviceable Locations

We currently deliver to selected areas within our operational zones. You can check availability by entering your PIN code on the product or checkout page. If we do not deliver to your area yet, we will notify you before completing your order.

2. Order Processing

• Orders placed before 5:00 PM are typically processed the same day.

• Orders placed after 5:00 PM may be processed on the next working day.

• Orders are processed and delivered 7 days a week, excluding select public holidays.

3. Delivery Timelines

• Most orders are delivered within 24 to 48 hours from confirmation.

• Delivery times may vary based on product availability, weather conditions, or high-demand periods.

We strive to meet promised timelines but cannot guarantee delivery delays beyond our control.

4. Delivery Charges

• Free Delivery: On orders above ₹499.

• Standard Delivery Fee: ₹40 on orders below ₹499.

• Delivery charges (if applicable) will be displayed during checkout.

5. Delivery Attempts

Our delivery agent will make up to two attempts to deliver your order. If the customer is unavailable or unreachable, the order may be canceled or rescheduled, depending on the situation.

6. Delivery Confirmation

Once your order is out for delivery, you will receive an SMS or email notification with delivery status. Please ensure your contact details are accurate during checkout.

7. Delays and Unforeseen Issues

• We are not liable for delays caused by natural disasters, strikes, public holidays, or other external factors.

• In the event of a significant delay, our team will contact you with an update or offer alternate solutions.

8. Undeliverable Orders

Orders may be marked as undeliverable if:

• The delivery address is incorrect or incomplete.

• The recipient is unavailable.

• The order is refused without valid reason.

Such orders may be canceled, and refunds will be processed based on our refund policy.

9. Contact for Shipping Issues

If you have any questions regarding your shipment, please contact our customer support:

Milesunlimited Skilled Private Limited
Off No. 1301, Plot No. 17 & 18, Platinum Technopark, Sanpada, Thane - 400703
Email: milesunlimitedskilled@gmail.com
Phone: +91 96999 90040