Effective Date: May 16, 2025

At hiolx.com, operated by Milesunlimited Skilled Private Limited, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we are here to help.

1. Refund Eligibility

You may request a refund under the following conditions:

• You received a damaged, expired, or wrong product.

• You did not receive your order within the committed delivery timeframe.

• You cancelled the order within the allowed cancellation window and before dispatch.

2. Non-Refundable Items

Refunds will not be applicable in the following cases:

• Change of mind after product delivery.

• Items that have been opened, used, or damaged due to misuse.

• Perishable goods (like fresh produce, dairy, or meat) unless damaged or spoiled upon arrival.

• Products marked as “non-returnable” on the product page.

3. How to Request a Refund

To initiate a refund, please contact our support team within 24 hours of delivery:

• Email: milesunlimitedskilled@gmail.com

• Phone: +91 96999 90040

Please provide your order ID, product name, and reason for the refund request. Photo evidence may be required for damaged or incorrect items.

4. Refund Process

• Once your request is approved, the refund will be initiated within 3–5 business days.

• Refunds will be credited to the original payment method (UPI, debit/credit card, etc.).

• In the case of Cash on Delivery (COD) orders, we will contact you for your preferred refund method (bank transfer or store credit).

5. Late or Missing Refunds

If you haven’t received your refund:

• Double-check your bank account or payment method.

• Contact your bank or card provider — it may take additional time before your refund is officially posted.

• If you've done all of this and still have not received your refund, please contact us at milesunlimitedskilled@gmail.com.

6. Changes to This Policy

Milesunlimited Skilled Private Limited reserves the right to update or modify this Refund Policy at any time without prior notice. Please review it periodically for any changes.

7. Contact Us

If you have any questions about our Refund Policy, please reach out:

Milesunlimited Skilled Private Limited
Off No. 1301, Plot No. 17 & 18, Platinum Technopark, Sanpada, Thane - 400703
Email: milesunlimitedskilled@gmail.com
Phone: +91 96999 90040